Good Work Everyone!

Hello Mrs. Gragtmans,
Thank you very much for your kind words.
I am very pleased that your experience at Sunnybrook was positive, and wish you a very speedy and healthy recovery.
I have copied the staff that you have mentioned in the email to let them know of your appreciation.
Kind regards,
Carol

Dear Caregivers,

In response to Debbie Jugmohan's call to inquire about my post-surgery condition,
I am glad for the opportunity to send you a note of appreciation for the excellent care, physical as well as emotional, before, during and after surgery.
From the moment we arrived at the 'Same Day Surgery' department, we have felt that we were in caring hands.
The fact that all stages of the procedure were explained beforehand and our questions were answered, contributed to our feeling secure and at ease.
We very much appreciated the gesture of Dr. Nedzelski's team to introduce themselves to us just before entering the operation room and nurse Christina's smiling face seemed to promise a perfect outcome!
Thank you for your expertise and dedication!

My time in the overnight room has been made comfortable by the loving care of my attendants, of whom Stanla was the main caregiver. I did not ask names, probably was too dozy!

A big and heart-felt "Thank you!" to all those who made my hospital stay a comfortable experience.

Sincerely,

Loeky Gragtmans

Good Job!

The following is from a Thank You card received in PACU:

To The Recovery Room

"First off I'm sorry if I have forgot someone, but there are only two names I remember but I know enough people were involved with saving my life. I just wanted to thank you from the bottom of my heart, I was probably a pain in the ass too, so thank youo for putting upn with me. I really remember Betty being there for me and for always's letting me use the swab to wet my mouth, I was just dying of thirst, ha ha. But Thank you very much for putting up with me I am not the nicest person when I'm in that state apparently. You guys deal with that everyday and I admire you for that.

Thank you very much

God Bless,

Conrad P.

Great Work!

By Email (carol.deriet@sunnybrook.ca)

July 3, 2008

Sunnybrook Health Sciences Centre
Short-Stay Unit
Attention: Ms. Carol Deriet


Dear Ms. Deriet:

Re: Recognition of Excellent Care

I was an outpatient at Sunnybrook on July 2, 2008, and would like to express my gratitude to the entire staff of the same day surgery unit. They were at all times caring, attentive, gentle and respectful. Without minimizing everyone's efforts in making my stay as comfortable and stress-free as possible, I do want to emphasize the superlative care provided to me by Kristen Gifford between 7:40 p.m. and 9:00 p.m. that evening.

Ms. Gifford was patient and kind, and even while assisting me with some very intimate tasks, always left me with my sense of dignity intact. She willingly explained the medical reasons behind my physical discomfort, and equally willingly repeated them to my husband. She was at all times empathetic and unhurried in the care she provided. She was a godsend, and I feel very lucky to have landed in her care. I told her how much I appreciated all she did for me, but I would have felt remiss if I did not more officially express my gratitude.

Sincerely,

Elisabeth Colson

Great Job SDS!

The following email was forwarded from Carol:

To Whom it May Concern:

My husband, John Eason, was at Sunnybrook Health Sciences Unit on Wed. May 7th for Same Day Surgery to have a tumour removed from his bladder at 9:30 a.m. He was very nervous about the procedure and we would like to take this opportunity to thank everyone for his excellent care. The staff’s good sense of humour helps to put patients at ease. When Christopher and Chris came to move the bed upstairs to the operating area they began with introducing themselves as well as explaining the next step in the day. Small gestures like this do make a difference. It also seemed apparent that the staff on duty that day enjoyed their jobs and demonstrated that they understood the patient’s needs.
Please keep up the great work.

Thank you.

John and Jill E.
Great work Same Day Surgery!

Great Work!

WOW! The nurses in SSSU must be gushing with all the kind words they've received from their patients! Here is another letter:

Hello Carol,

This quick note is intended to provide feedback regarding your staff in the Short Stay unit at Sunnybrook hospital. I had out-patient surgery on Friday May 9, 2008 however I was unable to go home that evening because my blood pressure was too low and I was experiencing severe dizziness. I was admitted into the Short Stay unit where your staff went above and beyond to help me through the initial recovery. In particular Maggie was available to assist me "on demand" in getting in/out of bed to use the washroom, she allowed my husband to stay well beyond visitor hours and allowed him to re-enter the hospital at 10pm so he could bring me a special meal to accommodate my food allergy. She also tried on several attempts to reach my doctor to inform him that I was staying in the hospital overnight. I was released the next morning and am still recovering at home but I wanted to send a quick note to thank you and your staff for not only providing me with much needed help during the first 12 hours after my surgery but also for making my brief stay in the hospital as comfortable as possible. Thankfully my experience with hospitals has been minimal so far but I am happy to see that Sunnybrook has staff that is accommodating and attentive.

Once again, thank you.

Sincerely,

Katerina M

Great Job SSSU!

The following letters were received from a past patients.

Letter #1

Attention SSSU PCM CAROL DERIET

Just a note to say how wonderful the nursing care was when I was in the short stay unit on Fri. Apr. 25. There was 4 nurses Fri afternoon-Debbi & Debbie and Maggie & Martha overnight. I found them to be kind, pleasant, considerate and most helpful.

I hope they will continue to serve for many years to come.

Please pass my thanks on to them! Sincerely, Joseph G.

Letter #2

Dear Dr. McLellan,

I would like to take this opportunity to share my very positive experience that I recently had with Sunnybrook and Dr. Marks in connections with my ACL replacement surgery. It was my first time to have surgery or any medical procedure for that matter and I must say the whole operation was very professional and efficient/ While it is not possible for me to remember all of the names of those that were involved in my surgery I would like to say that the medical and support staff that assisted me were all first class professionals. This includes my initial contact and visit with Dr. Marks' and his office, the pre-op session a week before mu surgery, the pre-surgery prep and the post surgery recovery. It is hard to tell what actually went on while I was in the operating room as I was knocked out-but all indications are that it was a big success!

Please pass this note on to all the departments involved as I would like to thank them for the excellent medical care they provided to me.

Yours truly,

Daniel C.

A Letter of Appreciation

I was a recent overnight patient at the SSSU and I just wanted to let you know that the nursing staff that were working during my stay were incredible!
Hopefully I've got all their names correct, but the ones I remember in particular were Debbie (two of them), Janette, Jackie, Kirsten and Maggie (Maggie in particular was excellent). The care I received from them was exceptional and made my ACL reconstruction recovery carefree and actually enjoyable.
Just wanted to let you know you have a wonderful team at the SSSU.
Thanks !
Heather G.

Great Work SSSU Team! You are obviously doing a great job at developing this new unit!