SAQ #28

ARE CLIENTS ABLE TO ACCESS THE TEAM’S SERVICES? YELLOW, LOW PRIORITY
Summary of Related Standard(s) 6.1 The team identifies, and removes , barriers that prevent clients, families, service providers, and referring organizations from accessing services.
Process Currently in Place - Evidence of Current Status
• Multicultural environment with translation services
• Patient flow steering committee with several sub-groups to assist with patient flow issues
• There is an orthopedic task force that deals with the wait and see list
• Beds have been opened to decrease cancellations by developing the SSSU
• There is an increased focus on discharge planning pre-operatively and streamlining ambulatory services
• Revised and redesigned process to increase efficiency in the Pre-Admission Clinic as per the Lean Methodology
• All clients have access to the phlebotomy/ECG/medical imaging areas pre-operatively if tests have been ordered
• Rapid Response Team is available for the Surgical Short Stay Unit, should their services be required
• OT and PT sees the breast patients in the SSSU for post-op teaching
• CCAC also involved with SSSU-dressing packages are available for patients to take home
Improvement Strategy / Action Plan
March2010-onward
Reassess in June