S.P.A.N.C.

This blog is meant to be a place for Sunnybrook Peri-Anesthesia Nurses (Pre-Admission Centre, Same Day Surgery, Post Anesthetic Are Unit and Surgical Short Stay Unit) to stay in communication with each other and to be up-to-date with concerns regarding the Peri-Anesthesia Department. The Purpose of S.P.A.N.C is •To re-implement a unit based council •to identify the unique role of the Peri-anesthesia nurse and to help staff from other areas understand what it is that we do •to create a collegial atmosphere for sharing our professional experiences within the subgroups of Peri-anesthesia •to facilitate open discussion and priority of issues relating to professional practice, education and research that impact on the quality of our work life and thereby affect positive outcomes for our patients and their families.

Monday, March 8, 2010

SAQ #22


HOW DOES THE TEAM HANDLE CLIENT RIGHTS, COMPLAINTS, AND ETHICS ISSUES? YELLOW, HIGH PRIORITY
Summary of Related Standard(s):
8.8 The team provides clients and families with access to emotional support and counseling. 8.9 The team educates clients and families about their rights, and investigates and resolves any claims that these rights have been violated.8.10 The team follows the organization’s process to identify, address, and record all ethics-related issues.
Process Currently in Place - Evidence of Current Status
• Patient advocacy promoted
• RN’s and physicians listen to patients when they voice their concerns
• We have implemented a cancellation kit with a follow up letter from Dr. Keith Rose being edited
• Ongoing educational information regarding potential ethical issues such elder abuse, violence in the workplace, bullying
• Staff follows the process to escalate patients’ concerns. Manager is available Mon-Fri and a shift manager is available after hours to deal with client/family concerns.
. In-services are provided to staff when necessary
• If further assistance is required, patient advocacy office is available for client and family concerns.
Improvement Strategy / Action Plan
July 2009-Oct 2009
in-service PACU regarding Least Restraint/Consent to Treament/Deirium in Oct
November 2009 - February 2010
Hospital initiative re least restraint- policy being updated
Developing an algorithm for PACU re: least restraint
March2010-onward
Ongoing project
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